Dlinxcy after-sales team reviewing bathroom vanities

Warranty and After-sales Support

Warranty & After-sales Services

A good order does not end after shipment. Dlinxcy has clear warranty terms. Our after-sales service can respond to you quickly.

  • 5-year cabinet structure warranty
  • 3-year hinge warranty
  • 2-year warranty for electrical parts
Explore Dlinxcy Factory Bathroom Vanity Set

Warranty Coverage

Clear warranty terms make after-sales work easier.

Bathroom vanity cabinets after-sales issues come from moisture, hinge wear, and surface damage. Bathroom LED mirrors can lead to disputes due to electrical component fault. Dlinxcy provides reliable after-sales service to reduce your losses.

5 Years

Cabinet Structure Warranty

For plywood and PVC vanity bodies. Factory issues including related swelling, cracking, delamination, or structural failure.

3 Years

Hinge Warranty

For hinge defects caused by manufacturing or supplied hardware quality.

2 Years

Electrical Parts Warranty

For approved electrical parts, including LED light strips, LED drivers, power supplies, switches, and other electrical parts in LED mirrors or mirror cabinets.

Covered

Manufacturing issues we take responsibility for

  • Manufacturing Defects in cabinet board, edge sealing, assembly, or factory finish
  • Hinge problems caused by supplied hinge quality
  • Serious paint, lacquer, or surface peeling that is not caused by cleaning chemicals or impact
  • Electrical part failure within 2-year warranty period
  • Factory packing problems
Not Covered

Issues caused by site use or buyer control

  • Wrong installation, weak wall support, drilling mistakes, or forced adjustment
  • Long-term standing water, plumbing leaks, poor ventilation, or abnormal humidity
  • Chemical misuse, abrasive cleaning, bleach exposure, solvent exposure, or long-term standing water
  • Fire, flood, earthquake, storm, vandalism, or other force majeure events
  • Products repaired, changed, opened, or taken apart before we check the issue
Final warranty terms can be confirmed in order contract

For hotels, apartments, commercial restrooms, wholesalers, and private label orders. Warranty details can be written into the purchase contract.

After-sales Process

Simple Process – How We Handle Problems

We ask for order details, photos, videos, and site information first. Then our technical and QC team checks the cause and gives a practical solution.

Report

Please send the order number, product model, installation location, photos, videos, and a brief description of the issue.

Assessment

Our technical team will quickly assess the issue upon receiving your question.

Solution

For small part issues, we can arrange spare parts. Other issues, we can handle them through compensation or refunds on the next order.

Resolution

Until the buyer confirms the order issue is solved or the agreed action is completed.

Spare Parts Support

2% Electrical Spare Parts Policy

For hotel and large project orders. We can pack 2% free electrical spare parts inside the container. This gives your site team a local first-aid kit.

The spare parts can include LED drivers, power supplies, touch switches, sensors, demister parts, and other electrical accessories.

Next Step

Start Your Bathroom Vanity Projects with Dlinxcy

Share your project type, quantity, target market, warranty needs, spare parts needs, installation plan, and handover time.

Dlinxcy will help you prepare a clear support plan before production and shipment.

Start Your Project View Quality Control